DeviceTest

How to Check a Screen for Dead Pixels (and Document It)

A new display should be tested before the return window closes, and an old one before you blame the panel for something that is actually a cable or a setting. This is the method that finds dead, stuck and hot pixels reliably, plus how to produce evidence strong enough for a support ticket.

Quick answer: Clean the screen, dim the room, then run full-screen black (finds stuck and hot pixels), white (finds dead and dim pixels) and the three primaries (finds subpixel faults) for ten seconds each, sweeping your eyes in bands. Document any defect with a photograph at both normal and close distance — a claim usually depends on how many defects there are and where they sit.

Clean first, then test

A large share of suspected dead pixels are dust, dried droplets or lint. Wipe with a microfibre cloth dampened with distilled water or screen cleaner, let it dry fully, and only then start the test. This one step prevents embarrassing support tickets.

The colour order that finds each defect type

Each colour reveals a different fault, so run them in this order:

  • Black: stuck-on pixels and hot pixels glow against it — the most obvious defects
  • White: dead pixels and dim subpixels appear as dark dots; dust is also most visible here
  • Red, green and blue: reveal subpixel faults, which look like a coloured fringe and are usually only visible on white backgrounds
  • Mid grey: imperfections that vanish at extremes sometimes show here

Look the right way

Move your eyes in horizontal bands rather than staring at the centre, and check the corners and edges first — defects cluster there on cut panels. Look from about 30 cm for the detailed pass, then step back to a normal viewing distance and check again, because a pixel you cannot see from where you sit does not matter in practice.

Documenting the defect

One photo of the whole screen to show the location, one close-up macro to show the defect itself, plus the panel's model and serial number and a description of the test method. Manufacturers apply count-and-position policies — often zero tolerance in the centre, a small number allowed at the edges — so knowing your model's policy before you write changes what you ask for.

Frequently Asked Questions

Can a stuck pixel be fixed at home?
Occasionally. Rapid colour cycling over the affected area (the stuck-pixel mode on the dead pixel test) sometimes revives a pixel stuck on one colour. Attempt it for a few minutes at a time; a truly dead pixel will not respond.
Is one dead pixel enough for a warranty replacement?
Depends on the manufacturer's pixel policy and often on position: centre-screen defects have tighter limits than edge ones. Check the policy for your exact model, since policies differ within the same brand.
My phone screen looks fine but shows a spot in sunlight.
Check for dust under the glass or a manufacturing defect in the panel's bonded layers — visible in bright light and nearly invisible indoors. Test with the white and grey patterns in bright ambient light, which is the condition that reveals it.

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